NEW ROLE, Stafford based, IMMEDIATE start, HYBRID!
Role Overview
The Credit Controller is responsible for managing and reducing outstanding debt, ensuring timely payment from customers, and maintaining strong client relationships. This role requires proactive outbound communication, strong problem-solving skills, and the ability to handle complex account queries while working collaboratively across departments.
Key Responsibilities
Debt Collection & Ledger Management
Manage a portfolio with approximately £300k of outstanding debt
Proactively chase overdue payments via high-volume outbound telephone calls, email, and other communication channels
Ensure prompt resolution of aged debt and minimise credit risk
Customer Communication & Relationship Management
Build and maintain positive working relationships with customers
Understand customer needs and identify reasons for non-payment
Use a proactive and professional approach to salvage relationships while ensuring payment commitments are met
Query Resolution & Troubleshooting
Investigate and resolve account discrepancies and anomalies
Handle customer enquiries relating to invoices, payments, and statements
Act as a problem-solver to address issues preventing payment
Cross-Functional Collaboration
Liaise effectively with the Payments Team to ensure accurate allocation of funds
Work closely with the Sales Centre to resolve disputes and maintain customer satisfaction
Escalate complex cases where necessary and propose suitable solutions
Reporting & Systems Use
Maintain accurate account records and update collection activity logs
Use SAP to manage accounts and track transactions
Produce reports and analyse data using Excel to monitor performance and debt recovery progress
Key Skills & Experience
Proven experience in a credit control or accounts receivable role
Strong communication skills with confidence in making outbound telephone calls
Excellent negotiation and relationship-building abilities
Ability to troubleshoot issues and resolve disputes effectively
Strong attention to detail when handling account anomalies and queries
Ability to work under pressure and meet collection targets
Technical Skills
Good working knowledge of SAP
Proficient in Microsoft Excel (e.g., spreadsheets, data analysis, reporting and pivot tables.
This role is working for a large international company with an immediate start, ongoing. Please apply now if you have the skills and experience to hit the ground running!