Configuration Analyst

Senior IT Engineer Annual Salary: To be discussed Location: Banbridge, BT32 (Hybrid working available) Job Type: Full-time, Permanent Join Northern Ireland’s largest independently owned pharmacy chain as a Senior IT Engineer. This pivotal role involves leading the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. You will be at the forefront of driving digital transformation, enhancing operational efficiency, and fostering innovation through cutting-edge technologies. Day-to-day of the role: Retail & FMCG Infrastructure: Design and maintain resilient infrastructure supporting POS systems, ERP platforms, and warehouse management systems. Ensure high availability of critical retail operations systems, including store connectivity and inventory systems. Support the integration of IoT devices and smart technologies in alignment with Industry 4.0 initiatives. Networking: Oversee WAN/LAN architecture across retail stores, warehouses, and head office. Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs. Monitor and optimise network performance to support real-time transactions and logistics. Cloud & Microsoft 365: Lead cloud migration and optimisation projects using platforms like Azure, AWS, or GCP. Manage hybrid cloud environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity through effective disaster recovery planning. Collaboration & Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years of experience in IT engineering, preferably within retail or FMCG environments. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry 4.0 technologies. Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001). Scripting and automation skills (PowerShell, Python, Power Automate). Excellent interpersonal and communication skills. Ability to work independently and as part of a team, manage time effectively, and meet deadlines. Benefits: Competitive salary and benefits package. Hybrid working options. Opportunities for professional development and certifications. Engaging and innovative work environment. To apply for this Senior IT Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Senior IT Engineer Annual Salary: To be discussed Location: Banbridge, BT32 (Hybrid working available) Job Type: Full-time, Permanent Join Northern Ireland’s largest independently owned pharmacy chain as a Senior IT Engineer. This pivotal role involves leading the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. You will be at the forefront of driving digital transformation, enhancing operational efficiency, and fostering innovation through cutting-edge technologies. Day-to-day of the role: Retail & FMCG Infrastructure: Design and maintain resilient infrastructure supporting POS systems, ERP platforms, and warehouse management systems. Ensure high availability of critical retail operations systems, including store connectivity and inventory systems. Support the integration of IoT devices and smart technologies in alignment with Industry 4.0 initiatives. Networking: Oversee WAN/LAN architecture across retail stores, warehouses, and head office. Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs. Monitor and optimise network performance to support real-time transactions and logistics. Cloud & Microsoft 365: Lead cloud migration and optimisation projects using platforms like Azure, AWS, or GCP. Manage hybrid cloud environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity through effective disaster recovery planning. Collaboration & Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years of experience in IT engineering, preferably within retail or FMCG environments. Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs. Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V). Hands-on experience with Microsoft 365 administration and security. Familiarity with AI tools and Industry 4.0 technologies. Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001). Scripting and automation skills (PowerShell, Python, Power Automate). Excellent interpersonal and communication skills. Ability to work independently and as part of a team, manage time effectively, and meet deadlines. Benefits: Competitive salary and benefits package. Hybrid working options. Opportunities for professional development and certifications. Engaging and innovative work environment. To apply for this Senior IT Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Senior Intelligence Analyst – Children’s Services £42,839 - £47,181 per annum + great benefits Hybrid with 1 day per week on-site in Greater Manchester Join a high-performing team within the Children & Young People’s Directorate, where data and intelligence are central to shaping strategic decision-making, service delivery, and organisational priorities. As a Senior Intelligence Analyst, you will play a pivotal role in transforming complex data into actionable insight, influencing policy, strategy, and operational improvement across Children’s Services. Working closely with senior stakeholders, you will act as a trusted advisor, ensuring that intelligence and evidence underpin key decisions and drive better outcomes for children and families. Key Responsibilities Lead the analysis and interpretation of complex datasets, providing high-quality insight to inform strategic decision-making, identify emerging trends, and highlight areas of risk and opportunity across Children’s Services. Design and deliver advanced reporting outputs, including dashboards, forecasts, briefings, and presentations, tailored to a wide range of stakeholders, from operational teams to senior leadership. Champion data-driven decision-making, developing tools, frameworks, and guidance that embed evidence-based practice across the organisation. Oversee the effective use of Business Intelligence systems, ensuring data is accurately captured, validated, analysed, and presented to a high standard, supporting key performance and statutory reporting requirements. Build and maintain strong stakeholder relationships, acting as a key point of expertise and providing strategic advice on data, intelligence, and insight to both internal teams and external partners. Ensure compliance with statutory data returns and regulatory requirements, providing robust, audit-ready evidence to support inspections, peer reviews, and external scrutiny. Support continuous service improvement, proactively identifying opportunities to enhance data quality, reporting processes, and analytical capabilities across the Directorate. Required Skills & Qualifications: Proven experience in data analysis, with the ability to interpret and derive meaningful insights from children’s or adult social care datasets to support decision-making and service improvement. Practical experience with social care case management systems, ideally Mosaic; experience with Liquidlogic (LCS/EHM) or CareFirst will also be considered. Advanced analytical and technical skills, including proficiency in SQL and Excel, alongside experience using data visualisation tools (e.g. Power BI, Tableau) and/or GIS systems to present complex data clearly. Strong stakeholder engagement skills, with a demonstrable ability to build effective working relationships across all organisational levels and communicate insights through a variety of formats (reports, dashboards, briefings, presentations). Sound knowledge of statutory reporting requirements and data collections, with an understanding of key policy areas impacting Children’s Services and wider local government. Excellent communication skills, both written and verbal, with the ability to translate complex data into clear, concise, and actionable insights for both technical and non-technical audiences. In the first instance please submit your CV.

German Speaking IT Shared Services Consultant Salary: £40,000 – £60,000 per annum Location: UK based - fully remote Language Requirement: Fluent German (Essential) The Opportunity German-speaking Mid-Level IT Consultant required to join a growing team in a fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation and/or transition projects this role offers genuine variety, impact and career progression What you'll be doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. Map enterprise applications, integrations, and service processes. GBS & Operating Model Design Support the design and implementation of IT operating models within GBS and Shared Services environments. Contribute to process standardisation and service optimisation initiatives. Project & Programme Support Support project governance, planning, and tracking across IT transformation initiatives. Manage deliverables, timelines, risks, and dependencies within assigned workstreams. Stakeholder Engagement Work with stakeholders across HR, Finance, Procurement, and IT teams. Support client workshops, communications, and alignment throughout transformation programmes. Documentation & Continuous Contribute to transformation documentation, business analysis, and reporting. Identify opportunities for process improvements, automation, and optimisation. What We’re Looking For ✅ Fluent German – essential ✅ Proven experience in IT Operations, IT Service Delivery or enterprise systems environments ✅ Proven experience in IT transformation and/or transition projects ✅ Strong project delivery experience ✅ An understanding of enterprise applications, integrations and IT service management (ITSM) ✅ Experience with GBS or Shared Services models

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role, responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with wider digital, infrastructure, and project teams to ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior Analysts Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation of tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration Work closely with internal IT teams, project teams, and suppliers Support smooth transition of services from project to BAU Ensure accurate capture of asset and configuration data Communicate effectively with stakeholders and manage customer expectations Knowledge & Process Management Ensure knowledge base articles are up to date and relevant Promote best practice and knowledge sharing across the team Oversee specialist areas within the Service Desk (e.g. end-user tech, access, systems) Requirements Proven experience in Service Desk leadership or senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability to act as a senior escalation point for technical and service issues Experience working with ITSM tools and end-user support environments Additional Information Site-based role with flexibility to support across locations if required Participation in an on-call rota Involvement in major incident management and business continuity support Opportunity to play a key role in service development and transformation initiatives

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role, responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with wider digital, infrastructure, and project teams to ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior Analysts Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation of tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration Work closely with internal IT teams, project teams, and suppliers Support smooth transition of services from project to BAU Ensure accurate capture of asset and configuration data Communicate effectively with stakeholders and manage customer expectations Knowledge & Process Management Ensure knowledge base articles are up to date and relevant Promote best practice and knowledge sharing across the team Oversee specialist areas within the Service Desk (e.g. end-user tech, access, systems) Requirements Proven experience in Service Desk leadership or senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability to act as a senior escalation point for technical and service issues Experience working with ITSM tools and end-user support environments Additional Information Site-based role with flexibility to support across locations if required Participation in an on-call rota Involvement in major incident management and business continuity support Opportunity to play a key role in service development and transformation initiatives

Digital Service Asset and Configuration Management Technician Location: Chelmsford (East of England) Working Pattern: Full-time, on-site, 37.5 hours Contract: Contract Pay rate Pay: £16.40 per hour - PAYE Overview Our client is seeking a Digital Service Asset & Configuration Management (SACM) Technician to support the delivery and maintenance of critical IT services across a multi-site environment. This is a hands-on, hardware-focused role where you’ll play a key part in managing IT asset lifecycles, maintaining configuration accuracy, and delivering high-quality second-line support to end users. Key Responsibilities Asset & Configuration Management Manage the full lifecycle of IT assets (procurement through to secure disposal) Maintain and ensure accuracy of the CMDB Conduct regular asset audits and resolve discrepancies Monitor asset performance and recommend improvements Ensure compliance with software licensing and regulatory requirements Manage stock levels of IT hardware, software, and peripherals Technical Support & Service Delivery Provide second-line support for devices, software, and peripherals Troubleshoot, diagnose, and resolve technical issues Support hardware and software deployments (laptops, desktops, mobile devices) Assist with project-based rollouts and integrations Deliver AV setup and ongoing maintenance where required Maintain accurate records within ITSM tools and meet SLA/KPI targets Collaboration & Stakeholder Engagement Work closely with internal IT teams, procurement, and external suppliers Support service desk operations during peak demand Provide user training and guidance on IT equipment and processes Contribute to continuous improvement and best practice adoption Compliance & Reporting Produce reports on asset performance and lifecycle management Support audit activity and maintain documentation Ensure adherence to ITIL practices and governance standards Requirements Proven experience in IT asset management and second-line support Strong understanding of SACM / ITIL frameworks Experience with CMDB, ITSM, and MDM tools Knowledge of hardware deployment, troubleshooting, and lifecycle processes Ability to work across multiple sites (full UK driving licence required) Strong communication and stakeholder engagement skills Additional Information Fully site-based role with travel between locations Participation in on-call rota required Involves physical tasks (e.g. equipment installation, manual handling) Opportunity to contribute to ongoing service improvements and project work

Digital Service Asset and Configuration Management Technician Location: Chelmsford (East of England) Working Pattern: Full-time, on-site, 37.5 hours Contract: Contract Pay rate Pay: £16.40 per hour - PAYE Overview Our client is seeking a Digital Service Asset & Configuration Management (SACM) Technician to support the delivery and maintenance of critical IT services across a multi-site environment. This is a hands-on, hardware-focused role where you’ll play a key part in managing IT asset lifecycles, maintaining configuration accuracy, and delivering high-quality second-line support to end users. Key Responsibilities Asset & Configuration Management Manage the full lifecycle of IT assets (procurement through to secure disposal) Maintain and ensure accuracy of the CMDB Conduct regular asset audits and resolve discrepancies Monitor asset performance and recommend improvements Ensure compliance with software licensing and regulatory requirements Manage stock levels of IT hardware, software, and peripherals Technical Support & Service Delivery Provide second-line support for devices, software, and peripherals Troubleshoot, diagnose, and resolve technical issues Support hardware and software deployments (laptops, desktops, mobile devices) Assist with project-based rollouts and integrations Deliver AV setup and ongoing maintenance where required Maintain accurate records within ITSM tools and meet SLA/KPI targets Collaboration & Stakeholder Engagement Work closely with internal IT teams, procurement, and external suppliers Support service desk operations during peak demand Provide user training and guidance on IT equipment and processes Contribute to continuous improvement and best practice adoption Compliance & Reporting Produce reports on asset performance and lifecycle management Support audit activity and maintain documentation Ensure adherence to ITIL practices and governance standards Requirements Proven experience in IT asset management and second-line support Strong understanding of SACM / ITIL frameworks Experience with CMDB, ITSM, and MDM tools Knowledge of hardware deployment, troubleshooting, and lifecycle processes Ability to work across multiple sites (full UK driving licence required) Strong communication and stakeholder engagement skills Additional Information Fully site-based role with travel between locations Participation in on-call rota required Involves physical tasks (e.g. equipment installation, manual handling) Opportunity to contribute to ongoing service improvements and project work

Web Designer Middlesborough | Hybrid working 2 days remote. Starting salary: £35K - £38K DOE Reed Technology are delighted to be partnering with an established and growing organisation to recruit a Web Designer into their expanding in-house team. This is a particularly exciting opportunity as our client is bringing their design capability back in-house after previously outsourcing it. As a result, this role offers real ownership, influence, and the chance to build and shape a function from the ground up, with clear scope for the position to grow into its own dedicated area within the business. Operating across both B2B and B2C markets, the organisation is investing heavily in its digital presence, with several high-profile platforms and ambitious plans for future development. The Role Working closely with Marketing, IT, and senior leadership, you’ll take ownership of UX/UI design across multiple digital platforms, including the corporate website, product ordering system, and internal intranet. This is a highly visible role where your work will directly influence customer experience, digital performance, and brand perception. Alongside core digital responsibilities, you’ll also contribute to the wider brand presence, including imagery, campaign assets, showroom materials, and marketing content. Skills Experience delivering web projects in a design, digital, or marketing environment Strong UX/UI capability with a user-first approach Proficiency in Figma and Adobe Creative Suite Knowledge of SEO, analytics, accessibility, and performance optimisation Confident communicator, able to engage both technical teams and senior stakeholders Detail-oriented with strong problem-solving skills Desirable Experience in B2B, manufacturing, construction, or trade environments Exposure to internal platforms such as configurators or quoting tools Experience with email marketing platforms Involvement in developing or maintaining a Design System The Opportunity This is more than a typical design role. With design previously outsourced, you’ll be stepping into a position where you can: The opportunity to take full ownership of the digital design function Shape UX strategy, design standards, and brand consistency Build scalable processes and systems, including Design Systems Develop the role into a standalone, strategic design capability over time You’ll have the backing of senior leadership and the opportunity to make a visible, lasting impact across the business. To apply please send your CV to siobhan.maley@reed.com

Business Analyst £45,000 6 Month FTC East Midlands (Hybrid working) We are working exclusively with a large, forward-thinking organisation seeking a Business Analyst to join their Digital & Technology team. This is an exciting opportunity to play a key role in delivering impactful digital and business change initiatives across a complex, multi-stakeholder environment. You will work closely with stakeholders to understand business needs, identify improvement opportunities, and support the successful delivery of projects from concept through to implementation. Key Responsibilities Elicit, analyse and document business and user requirements, translating these into clear deliverables (epics, features, user stories) Conduct business process mapping (As-Is / To-Be) and gap analysis to support transformation initiatives Engage with stakeholders across the organisation through workshops, interviews and collaboration sessions Support development of business cases, project documentation, and options appraisals Define acceptance criteria and ensure alignment with business objectives Perform impact assessments across systems, processes, and operating models Work within and support Agile delivery environments, including prioritisation of requirements Facilitate smooth transition of delivered solutions into operational use, including testing and rollout support Key Skills and Experience We’re looking for an experienced Business Analyst with a strong blend of analytical, stakeholder engagement, and delivery skills. Essential: Proven experience in requirements gathering, analysis and documentation Strong business process mapping/modelling experience Excellent stakeholder management and communication skills Ability to analyse complex business problems and propose practical solutions Strong organisational skills with the ability to manage multiple projects simultaneously Experience working in a customer-focused or user-centred environment Desirable: Experience working in an Agile environment Exposure to higher education or complex public sector organisations Relevant certifications (e.g., BCS/ISEB Business Analysis) If you’re a proactive Business Analyst looking to make a real impact within a dynamic organisation, please apply using the link.