Support Worker – Homelessness Services
Location: Midlothian (Dalkeith, Penicuik, Loanhead)
Role Type: Permanent | Full-time | Entry Level
Pay Rate: £13.45 per hour
Hours: Nightshifts on rota (some weekends may be required)
About the Service
We are recruiting on behalf of a well-established organisation with over 30 years of experience delivering high-quality, person-centred support across Scotland. Their services focus on supporting individuals affected by homelessness and housing instability, empowering people to rebuild their lives with dignity, independence, and hope.
The Role
As a Night Support Worker, you will play a vital role in ensuring the safety, wellbeing, and security of individuals during overnight hours. You will provide reassurance, respond to emerging needs, and help maintain a calm and supportive environment for residents.
This position offers an excellent opportunity for individuals passionate about housing support and homelessness services—whether you are beginning your career or looking to build on existing experience.
You will contribute to creating a safe and stable environment overnight, supporting residents to feel secure while encouraging progress towards independent living.
The temporary accommodation service provides essential homelessness support through a range of accommodation-based services.
Support individuals experiencing homelessness who may also face multiple and complex needs, including:
Substance use
Mental health challenges
Physical health issues
Key Responsibilities
Provide person-centred support to individuals experiencing homelessness
Promote safety, security, and wellbeing throughout the night
Monitor access to the building, including CCTV and visitor management
Support residents with tenancy-related needs and independent living skills
De-escalate situations and resolve conflicts sensitively
Maintain accurate records and complete administrative tasks
Participate in handovers with day staff to ensure continuity of support
Work in line with homelessness, safeguarding, and health & safety policies
What we are looking for
Essential
Willingness to work towards SSSC qualification requirements
Ability to work independently and make sound decisions at night
Passion for supporting people experiencing homelessness
Strong interpersonal skills with a calm and patient approach
Commitment to equality, diversity, and inclusion
Desirable
Experience in homelessness, housing, or social care services
Relevant qualification (SCQF Level 7 or above)
Knowledge of trauma-informed practice or complex needs support
Understanding of the Care Inspectorate and SSSC
Additional Information
Night shift work is essential for this role
PVG membership and SSSC registration are required
Proof of right to work in the UK will be requested
We may close this vacancy early if a suitable candidate is identified
We offer:
Pension contributions matched up to 6%
Earned Wage Access – access your pay when you need it
Employee Assistance Programme (HSF)
Contribution to HSF Health Plan
33 days annual leave (including public holidays), rising with service
Supportive absence policies
Death in Service Benefit (2x annual salary)
Funded training and qualifications
Clear career progression pathways
£25,178-25,178, per year, inc benefits Midlothian, Scotland, United Kingdom