Business Support Officer - Housing - Local authority

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts 7am-7pm and 7pm-7am. This role is initially on a temporary basis with a view to go permanent after about 6 months. They will accept full and part time applications, but you be free to cover any of the suggested shifts. Training will take place from Monday to Friday, 8am to 4pm and within this time you must have no annual leave in the first 4 weeks of training. Pay Rates: Pre-12-week rates: Weekdays pay rate @ £12.71 per hour Nights & Saturdays pay rate @ £17.16 per hour Sundays & Public Holidays pay rate @ £21.48 per hour Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation Person specification Qualifications Essential criteria 4 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience. Skills & Knowledge Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion For more information about the client or the role please do call the Norwich office of Reed on 01603 616190

Deputy Town Clerk (Designate) Annual Salary: SCP28 £39,152 (subject to NJC pay awards, expected around 3%) Location: Leiston-cum-Sizewell Job Type: Full-time, Permanent (subject to probation) Benefits: Local Government Pension Scheme Join the Leiston-cum-Sizewell Town Council in a pivotal role as Deputy Town Clerk (Designate). This position offers a structured development pathway, preparing you to succeed the current Town Clerk upon their retirement in May 2027. You will play a crucial role in strategic leadership, administration, legal compliance, and day-to-day operations. Day-to-day of the role: Support the Town Clerk in strategic planning and implementation of Council decisions, policies, and projects. Assist in the preparation of agendas, reports, and minutes for Council and Committee meetings. Ensure the Council operates within statutory requirements and follows proper procedures. Deputise for the Town Clerk, assisting in governance, compliance, and strategic and operational delivery. Manage day-to-day administration of council services, facilities, and assets. Act as a point of contact for residents, businesses, and partners, supporting community projects and events. Assist in annual budget preparation and management, and support funding applications and bid writing. Provide leadership and continuity in the absence of the Town Clerk, engaging in a mentoring programme as Town Clerk (Designate). Required Skills & Qualifications: Good standard of education with knowledge of local government and understanding of governance and meeting procedures. Experience in local government and project management, including preparing agendas, minutes, and formal documentation. Strong written and verbal communication skills, organisational and time management skills. Good IT skills (Microsoft Office, Email systems), and the ability to work both independently and as part of a team. Professional, reliable, and discreet, with a strong attention to detail and flexibility to attend evening meetings. Benefits: Competitive salary with expected pay awards. Enrollment in the Local Government Pension Scheme. Opportunities for professional development and mentoring towards the Town Clerk role. To apply for the Deputy Town Clerk (Designate) position, please submit your CV and cover letter detailing your relevant experience and your aspirations to progress to the Town Clerk role. Deadline for all applications on this role is Monday 15th June 2026, and Interviews will be arranged for Thursday 18th June 2026 Please email your CV for interest to Andrea Cureton for an application form Email - andrea.cureton@reed.com

Deputy Town Clerk (Designate) Annual Salary: SCP28 £39,152 (subject to NJC pay awards, expected around 3%) Location: Leiston-cum-Sizewell Job Type: Full-time, Permanent (subject to probation) Benefits: Local Government Pension Scheme Join the Leiston-cum-Sizewell Town Council in a pivotal role as Deputy Town Clerk (Designate). This position offers a structured development pathway, preparing you to succeed the current Town Clerk upon their retirement in May 2027. You will play a crucial role in strategic leadership, administration, legal compliance, and day-to-day operations. Day-to-day of the role: Support the Town Clerk in strategic planning and implementation of Council decisions, policies, and projects. Assist in the preparation of agendas, reports, and minutes for Council and Committee meetings. Ensure the Council operates within statutory requirements and follows proper procedures. Deputise for the Town Clerk, assisting in governance, compliance, and strategic and operational delivery. Manage day-to-day administration of council services, facilities, and assets. Act as a point of contact for residents, businesses, and partners, supporting community projects and events. Assist in annual budget preparation and management, and support funding applications and bid writing. Provide leadership and continuity in the absence of the Town Clerk, engaging in a mentoring programme as Town Clerk (Designate). Required Skills & Qualifications: Good standard of education with knowledge of local government and understanding of governance and meeting procedures. Experience in local government and project management, including preparing agendas, minutes, and formal documentation. Strong written and verbal communication skills, organisational and time management skills. Good IT skills (Microsoft Office, Email systems), and the ability to work both independently and as part of a team. Professional, reliable, and discreet, with a strong attention to detail and flexibility to attend evening meetings. Benefits: Competitive salary with expected pay awards. Enrollment in the Local Government Pension Scheme. Opportunities for professional development and mentoring towards the Town Clerk role. To apply for the Deputy Town Clerk (Designate) position, please submit your CV and cover letter detailing your relevant experience and your aspirations to progress to the Town Clerk role. Deadline for all applications on this role is Monday 15th June 2026, and Interviews will be arranged for Thursday 18th June 2026 Please email your CV for interest to Andrea Cureton for an application form Email - andrea.cureton@reed.com

Deputy Town Clerk (Designate) Annual Salary: SCP28 £39,152 (subject to NJC pay awards, expected around 3%) Location: Leiston-cum-Sizewell Job Type: Full-time, Permanent (subject to probation) Benefits: Local Government Pension Scheme Join the Leiston-cum-Sizewell Town Council in a pivotal role as Deputy Town Clerk (Designate). This position offers a structured development pathway, preparing you to succeed the current Town Clerk upon their retirement in May 2027. You will play a crucial role in strategic leadership, administration, legal compliance, and day-to-day operations. Day-to-day of the role: Support the Town Clerk in strategic planning and implementation of Council decisions, policies, and projects. Assist in the preparation of agendas, reports, and minutes for Council and Committee meetings. Ensure the Council operates within statutory requirements and follows proper procedures. Deputise for the Town Clerk, assisting in governance, compliance, and strategic and operational delivery. Manage day-to-day administration of council services, facilities, and assets. Act as a point of contact for residents, businesses, and partners, supporting community projects and events. Assist in annual budget preparation and management, and support funding applications and bid writing. Provide leadership and continuity in the absence of the Town Clerk, engaging in a mentoring programme as Town Clerk (Designate). Required Skills & Qualifications: Good standard of education with knowledge of local government and understanding of governance and meeting procedures. Experience in local government and project management, including preparing agendas, minutes, and formal documentation. Strong written and verbal communication skills, organisational and time management skills. Good IT skills (Microsoft Office, Email systems), and the ability to work both independently and as part of a team. Professional, reliable, and discreet, with a strong attention to detail and flexibility to attend evening meetings. Benefits: Competitive salary with expected pay awards. Enrollment in the Local Government Pension Scheme. Opportunities for professional development and mentoring towards the Town Clerk role. To apply for the Deputy Town Clerk (Designate) position, please submit your CV and cover letter detailing your relevant experience and your aspirations to progress to the Town Clerk role. Deadline for all applications on this role is Monday 15th June 2026, and Interviews will be arranged for Thursday 18th June 2026 Please email your CV for interest to Andrea Cureton for an application form Email - andrea.cureton@reed.com

Legal Assistant/Paralegal Location: Warrington (Hybrid working model available) Job Type: Full-time, Temp Hourly Rate: £20.74 We are seeking a motivated and well-organised Legal Assistant/Paralegal to join our progressive team, focusing on adult social care law. This role is ideal for candidates with some educational law experience, though it's not mandatory. You will be supporting our lawyers in preparing for advocacy in the Court of Protection, the Special Educational Needs Tribunal, and other tribunals. Day-to-day of the role: Assist in the preparation of court and tribunal documents and manage external lawyers, including counsel. Liaise with courts, tribunals, and external parties in litigation, including opposing legal advisers, experts, and witnesses. Work closely with internal clients involved in proceedings. Provide legal advice and guidance under the supervision of the Legal Services Manager and Senior Solicitor on matters including adult’s safeguarding and education. Attend court/tribunal with fee earners and/or counsel as required. Involve in the management of Council projects and high-profile complex safeguarding matters. Undertake legal research and draft legal documents. Provide regular support to the Legal Services Manager and occasional support to the Director of Law and Governance. Supervise Legal Apprentices and members of the Legal and Democratic Business Support Team as needed. Required Skills & Qualifications: Excellent communication and team skills. Self-motivated and well-organised. Ability to work under supervision and within a team. Experience in adult social care law, with education law experience being an advantage. Capable of managing multiple tasks and responsibilities in a fast-paced environment. Benefits: Training and mentoring from experienced colleagues. Flexible working options, including a hybrid model and consideration for fully remote arrangements. Access to a dedicated consultant for ongoing support. Secure and easy-to-use online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. To apply for this Legal Assistant/Paralegal position, please submit your CV by clicking Apply Now.

Support and Service Administrator Contract Type: Temporary (Until the end of March) Location: Flexible (Remote) Salary: £15.49 per hour PAYE Security Clearance Required: SC Clearance We are seeking a proactive and professional Support and Service Administrator to provide essential IT support services. This role involves managing and progressing complaints, problem resolutions, and escalations with third-party suppliers and service providers. Additionally, the role includes systems administration for key business applications, ensuring timely and compliant delivery of changes. Day-to-day of the role: Act as the first line of escalation for complaints and issues, liaising with third-party suppliers to support the resolution of incidents. Review service desk data to identify trends and recommend service improvements. Provide IT advice and guidance to colleagues, either remotely or desk-side, to resolve problems and promote effective IT usage. Manage system administration for business-critical applications, including SharePoint Online and case management systems. Ensure compliance with change control mechanisms and maintain high standards of data accuracy and security. Required Skills & Qualifications: Foundation level IT qualification or equivalent. Experience in systems administration, including managing user permissions and system templates. Strong experience with Microsoft SharePoint Online and case management systems. Excellent IT skills, particularly in Microsoft Office applications. Knowledge of IT change management processes and the ability to maintain accuracy under pressure. Effective communication skills, capable of relating to a wide variety of audiences. Self-motivated and organized, with the ability to plan and prioritize effectively. Engagement and Partnership Working: Build and maintain positive relationships with IT partners, suppliers, and internal teams. Ensure all engagements are free from discrimination and adhere to equality legislation and organizational policies. Commit to personal and professional development. To apply for the Support and Service Administrator position, please submit your CV

Surveyor Job Type: Full-time, Temp Location: Rotherham Daily Rate: £350 via PAYE We are seeking an experienced and motivated Surveyor to lead the development of a comprehensive Asset Management Strategy/Plan for the Council’s property portfolio. This role offers the opportunity to work with a forward-thinking local authority and play a pivotal role in shaping the future management, utilisation, and optimisation of a diverse range of assets. Day-to-day of the role: Lead the preparation of a strategic asset management plan/strategy. Undertake condition and asset assessments across the Council’s property estate to inform the strategy. Analyse property performance, utilisation, lifecycle costs, and opportunities for rationalisation. Provide professional surveying advice on both operational and non-operational assets. Assist in identifying investment priorities and efficiencies. Contribute to data collection, reporting, and stakeholder engagement. Work collaboratively with the Head of Property, Estates team, council officers, consultants, and senior leadership. Required Skills & Qualifications: Chartered Surveyor (MRICS preferred) or equivalent relevant experience. Strong knowledge of local authority asset management plans and strategies. Excellent analytical and report-writing skills. Ability to interpret asset data and provide practical recommendations. Strong stakeholder communication and project management abilities. Benefits: Opportunities for professional development and career advancement. Access to a dedicated consultant for ongoing support. Secure and easy-to-use online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. To apply for this Surveyor position, please submit your CV by clicking Apply Now.

Interim HR Advisor – Employee Relations (Children’s Services) Location: Reading (Hybrid – approx. 80% remote) Contract: Interim until at least 21 August 2026 Hours: Monday to Friday, 9:00am – 5:00pm Rate: £27.16 PAYE / £35.00 Umbrella About the Role A Reading-based Local Authority is seeking an experienced Interim HR Advisor to join their Social Care division, supporting the Children’s Directorate. This role is heavily focused on Employee Relations (ER) and will suit a candidate who thrives in a fast-paced, casework-driven environment. Approximately 80% of the role will be dedicated to ER, including managing complex casework, advising managers, and supporting informal resolution and coaching conversations. This is not a generalist HR role – strong ER expertise is essential. Key Responsibilities Manage a diverse caseload of employee relations matters, including disciplinaries, grievances, capability, and absence Provide practical, solution-focused advice to managers within Children’s Services Lead and support informal conversations and early resolution approaches Coach and upskill managers to confidently handle people issues Attend hearings, meetings, and case conferences as required Ensure compliance with employment legislation, policies, and best practice About You Strong Employee Relations experience – confident managing complex and sensitive casework Comfortable working in a fast-paced, high-demand environment, ideally within the public sector Experience in local government and/or children’s services is highly desirable, but not essential Open to HR generalists who are willing to focus primarily on ER Excellent communication and stakeholder management skills Proactive, flexible, and able to work independently Working Arrangements Hybrid model: Approximately 80% remote working Attendance required on-site for key meetings, hearings, and team sessions Preference for candidates based locally to Reading to enable easy travel when required Flexibility is essential – candidates are expected to attend the office proactively when needed Why Apply? Opportunity to work within a meaningful Children’s Services environment Gain experience in a high-impact ER-focused role Work within a supportive advisory team with flexible working arrangements If you’re an experienced ER professional looking for your next interim opportunity, we’d love to hear from you.

Programme Manager - Safer & Stronger Communities Organisation: Greater Manchester Combined Authority Job Type: Initial 4-month temporary contract Join the Greater Manchester Combined Authority (GMCA) as a Programme Manager for Safer & Stronger Communities. This role is pivotal in leading the commissioning of Greater Manchester Rehabilitation Services for People on Probation. You will be instrumental in improving outcomes and reducing reoffending by managing the programme through needs assessment, service design, market engagement, and supporting procurement development activities. Day-to-day of the role: Lead the commissioning programme, including needs assessment, service design, market engagement, and procurement support. Build and manage senior relationships across criminal justice, local government, health, and community partners. Establish and maintain programme governance, manage risks and dependencies, and ensure delivery at pace in line with agreed milestones and governance requirements. Use evidence and data to shape service design, secure value for money, and drive continuous improvement. Coordinate effectively across commissioning/procurement, finance, legal, and operational stakeholders. Ensure due attention to safeguarding, equality, data protection, and information governance throughout the programme lifecycle. Initiate key commissioning and procurement activities and support early continuity of planning and stakeholder engagement. Required Skills & Qualifications: Strong programme leadership skills with a proven track record in commissioning and partnership working. Experience in managing complex projects in a related field, preferably within public services or criminal justice. Ability to build and manage senior relationships across multiple sectors. Strong analytical skills with the ability to use data and evidence to inform decisions. Excellent organisational and communication skills. Knowledge of legal and financial aspects related to public sector procurement and commissioning. Commitment to safeguarding, equality, and data protection standards. To apply for the Programme Manager position, please submit your CV and a Reed Consultant will be in touch to discuss next steps.