Reporting To: CEO & COO Working Hours: Part-time, Monday to Friday, 9:00am – 2:00pm
Role Overview
The Business Support Manager plays a key role in the smooth day-to-day operation of the organisation. Reporting to the CEO and COO, the role combines organisational planning, project coordination, and delivery of internal and external events.
A central focus is ownership of the organisational calendar, including Senior Leadership Team (SLT) meetings, Executive Board meetings, and company-wide events. The role also provides high-quality administrative and operational support, acting as a key coordination point across the business.
Key Responsibilities
Provide high-level operational and strategic support to Directors, maintaining awareness of business priorities and key initiatives.
Coordinate SLT activities, including meetings, reporting, and follow-ups.
Lead and support cross-business projects, ensuring timelines, dependencies, and deliverables are met.
Manage the organisational calendar, including SLT and Board meetings.
Plan and deliver events such as summer and Christmas parties, awards, conferences, and networking activities.
Oversee event logistics including venues, travel, suppliers, budgets, and delivery.
Provide administrative support including scheduling, correspondence, minute taking, and expense management.
Implement and improve processes to enhance efficiency and governance.
Liaise with internal and external stakeholders and act as a professional ambassador for the business.
Support marketing output by collaborating on presentations, proposals, and branded materials.
Deliver employee and client engagement initiatives including events, hospitality, and gifts.
Anticipate business needs and proactively coordinate support for leadership.
Skills & Experience
Degree-level qualification or equivalent experience.
Proven experience in business support, coordination, or similar roles in a fast-paced environment.
Strong organisational, analytical, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Strong project coordination skills.
Advanced IT skills (Microsoft Office and business systems).
High standard of written English and document drafting.
Personal Attributes
Proactive, organised, and self-motivated.
Able to manage multiple priorities and deadlines.
Confident, professional, and collaborative.
Resilient, positive, and solutions-focused.
Committed to continuous improvement and team support.