Business Analyst

IT Manager Location: Hemel Hempstead (Hybrid) – On-site parking available Salary: £60,000 – £68,000 (dependent on experience) Reed Technology are delighted to be partnering with a leading organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third‑party suppliers and associated budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven experience in administering hardware and software systems. Strong knowledge of cloud technologies, particularly Microsoft 365. Effective supplier management skills and the ability to collaborate with third‑party providers to drive successful outcomes. Recent and demonstrable experience in hands-on, practical IT problem-solving. Solid understanding of Microsoft technologies (identity management, user profiles, Windows Server). Extensive experience supporting Windows desktops, the Microsoft Office Suite, and smartphones. If this role sounds like the right fit for you, please apply online or contact me directly at abi.collins@reed.com for more information.

Interim Head of Software Engineering 📍 London (Hybrid) | ⏳ 3–6 Months We are seeking an experienced Head of Software Engineering to lead a critical function within a large, complex organisation’s IT Services team. You will oversee a multi-disciplinary function covering software engineering, enterprise integrations, application platforms, data engineering, reporting and analytics, ensuring the delivery of secure, resilient and scalable digital services. Key Responsibilities Lead and manage the Software Engineering function across development, integrations, platforms and data services Oversee the support, maintenance and continuous improvement of enterprise applications and platforms Ensure services are secure, reliable and resilient, with strong governance and lifecycle management Drive modernisation of systems, including reducing technical debt and improving engineering practices Define and implement technical strategy, standards and roadmaps across software, integration and data services Lead enterprise integration capability, including APIs and critical institutional data flows Manage stakeholders, priorities and resources to balance operational delivery and strategic initiatives Oversee suppliers and technology partners, including contracts and performance Experience Required Proven leadership of enterprise software engineering or technology functions within large, complex environments Strong track record delivering secure, customer-focused digital services across applications, integrations and data Experience managing operational services, including service continuity, governance and support models Expertise in modern software engineering, integration and data platforms Excellent stakeholder engagement and leadership skills Desirable Experience within Higher Education or a similar complex organisation ITIL, Agile or relevant technical certifications

Reed Technology is working with a public sector organisation, currently seeking to hire a Programme Manager on a fixed-term contract basis until February 2027. Key Responsibilities: Lead the delivery of a complex, multi-workstream programme involving technology, data, and systems Manage programme plans, milestones, dependencies, risks, and budgets Establish and maintain strong programme governance, including reporting to senior stakeholders Coordinate cross-functional teams and manage dependencies across multiple workstreams Oversee service transition activities and ensure operational readiness for go-live Engage with internal teams, external partners, and suppliers to ensure aligned delivery Support delivery of data migration, system integration, and digital service components Required Skills & Qualifications: Proven experience delivering large-scale, complex programmes (not just projects) Strong programme governance, planning, and risk management experience Experience working across technology, data, and systems delivery Experience managing cross-organisational dependencies and third-party suppliers Excellent stakeholder management and communication skills (including senior leadership) Ability to manage competing priorities within a structured programme environment Desirable: Experience with workforce transitions within organisational change programmes Familiarity with Microsoft Power Platform, Dynamics 365, or similar enterprise platforms Experience working within or alongside the public sector Programme management certification (MSP, PRINCE2 or equivalent) Benefits: Fixed-term contract until February 2027 Salary up to £78,930 / year (DOE) Civil Service pension (28.97% employer contribution) 30 days annual leave (pro-rata) plus 13 public holidays Hybrid working

IT Support Engineer Contract Type: Temporary (2-week contract) Location: London Salary: £14.89 per hour PAYE We urgently require IT Support Engineers to assist with a critical office move for one of our key clients. This role demands setting up workstations, troubleshooting, and ensuring a smooth transition during the customer hypercare period post-move. We are looking for dedicated professionals who can provide both 1st and 2nd line support to instil confidence in our important client. Day-to-day of the role: Setting up workstations including docking stations, monitors, and other necessary equipment. Troubleshooting any issues that arise during the setup and transition period. Providing ongoing support during the hypercare period to ensure success and optimal customer experience. Working closely with the team to ensure a seamless move and setup for the client. Required Skills & Qualifications: Proven experience in IT support, preferably with experience in both 1st and 2nd line roles. Strong troubleshooting skills and experience with hardware setup. Excellent customer service skills and the ability to handle high-pressure situations. Ability to commit to the full duration of the contract and work the hours required. Experience in office moves or similar projects is highly desirable. Schedule: Consistent need for 2 IT Support Engineers from 21/05/2026 to 09/06/2026, working from 9:00 AM to 5:30 PM. All hands on deck on 04/06/2026 and 05/06/2026 with extended hours from 9:00 AM to 9:00 PM and 8:00 AM to 8:00 PM respectively To apply for this IT Support Engineer position, please submit your CV

Transport Systems & Change Specialist (MTC / Local Authority) Leicester - Remote (with occasional on-site travel) £450/day (Umbrella) 3-Month Contract (Initial) We are supporting a large public sector organisation in delivering key improvements across their school transport systems and processes. They are seeking an experienced Transport Systems & Change Specialist to play a hands-on role in enhancing and optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes, helping move systems forward and improve service delivery through better use of technology. You will take ownership of enhancing a web-based transport management system (MTC), ensuring it is fully optimised, efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability. Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school transport processes Gathering and translating requirements into system improvements Working closely with internal stakeholders across transport and IT teams Engaging with external software suppliers to drive system enhancements Supporting a small amount of BAU activity alongside project work Driving process efficiency and continuous improvement initiatives Key Requirements Proven experience working with transport systems within a local authority setting Strong understanding of web-based transport platforms (experience with MTC highly desirable) Experience enhancing and optimising live business-critical systems Demonstrable background in process improvement / automation initiatives Ability to operate across systems, change, and delivery Strong stakeholder management skills, with experience liaising across business and technical teams Experience working with third-party software suppliers Desirable Direct experience with MTC (Moving Technology) Knowledge of school transport operations Background in local government or public sector environments If you have the relevant skills and experience to carry out the role above, please apply using the link provided.