Salary
£18.65-24.65 , per hour , inc benefits
Location
Wembley, Middlesex, United Kingdom
Job type
Temporary
Sector
Public sector
Job ref
X3-1283050
Job posted
Posted 1 hour ago
Billing & Collections Officer (Local Authority)
📍 Wembley (Hybrid Working)
🕒 Full-time: Monday–Friday, 9:00am–5:00pm
📅 Immediate Start | Contract until at least December 2026
💰 Pay Rate:
The Role
We are currently recruiting for a Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an excellent opportunity for an experienced revenues professional to contribute to the efficient billing, collection, and recovery of a wide range of council debts.
You will play a key role in ensuring that revenues are maximised while delivering high-quality, customer-focused services.
Key Responsibilities
Administer billing, collection, and recovery across:
Determine correct liability, including:
Maintain accurate customer and account records across revenue systems
Handle customer queries across multiple channels (phone, email, face-to-face, online), ensuring:
Progress debts through the recovery process to maximise collection and minimise arrears
Negotiate realistic payment arrangements based on customers’ financial circumstances
Promote digital services and support customers with channel shift
Liaise with internal departments, external stakeholders, the Valuation Office Agency (VOA), and fraud/investigation teams
Support responses to complaints, Subject Access Requests (SARs), and FOI requests
Identify cases suitable for hardship relief or write-off and make recommendations
About You
To be successful in this role, you will have:
Why Apply?
If you’re an experienced Billing & Collections professional ready for your next contract, apply now to be considered.
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