Aftersales Manager

Aftersales Operations & Fleet Support Specialist North of England / Scotland (Hybrid / Regional Travel) £40,000–£50,000 + Bonus + Benefits The Opportunity An expanding international automotive organisation is looking to strengthen its aftersales function with the appointment of an Aftersales Operations & Fleet Support Specialist. Supporting a growing regional network, this role offers strong visibility across leadership and the opportunity to directly influence performance, reporting, and operational standards. The Role You will act as a key support function across aftersales and fleet operations, helping drive performance, improve processes, and ensure consistency across multiple sites and partners. This role combines data analysis, stakeholder engagement, and operational coordination. Key Responsibilities Monitor and analyse aftersales and fleet KPIs, including customer satisfaction, warranty performance, service revenue, and parts sales Maintain reporting dashboards and ensure accuracy of operational data Produce regular performance reports to support decision-making Coordinate regional and national aftersales meetings, including agendas, actions, and follow-ups Provide analytical and administrative support to senior leadership Identify inefficiencies and contribute to operational improvement initiatives Collaborate with internal teams and external partners to maintain strong service standards About You (Essential Criteria) Minimum 3 years’ experience within automotive aftersales, fleet operations, or a data-driven automotive role Strong understanding of aftersales KPIs and performance metrics Advanced Excel skills, with experience in reporting and data analysis (Power BI advantageous) Proven ability to work with large data sets and deliver clear insights Highly organised, detail-oriented, and proactive Strong communication skills with the ability to engage stakeholders at all levels ⚠️ Applications without relevant automotive aftersales or fleet experience will not be considered. What’s on Offer Competitive base salary + performance-related bonus Company vehicle or car allowance Comprehensive health and life insurance Clear progression within a fast-growing international business Exposure to a high-growth, evolving automotive environment Apply Apply today for immediate consideration.

Aftersales Operations & Fleet Support Specialist West London | £40,000–£50,000 + Bonus + Benefits The Opportunity An established, rapidly scaling international organisation within the automotive mobility space is seeking an Aftersales Operations & Fleet Support Specialist to join its UK team. This position plays a key role in supporting senior leadership and ensuring the smooth delivery of aftersales operations across a growing network. The Role Working closely with senior stakeholders, you will contribute to the performance, reporting, and continuous improvement of fleet and retailer aftersales operations. This is a highly visible role combining data analysis, coordination, and operational support. Key Responsibilities Track and analyse fleet and aftersales performance data, including customer metrics, warranty, parts, and service activity Maintain accurate reporting dashboards and support the delivery of regular business insights Assist in the coordination of operational meetings, including agenda preparation, minutes, and follow-up actions Provide day-to-day analytical and administrative support across multiple teams Identify trends, inefficiencies, and opportunities to improve operational processes Support cross-functional collaboration to ensure consistent service delivery standards About You Experience within automotive aftersales, fleet operations, or a data-focused role Strong analytical capability with advanced Excel skills (Power BI desirable) Comfortable working with data and translating insights into actionable recommendations Highly organised, detail-oriented, and proactive in approach Confident communicator, able to engage with a range of stakeholders Additional language skills (particularly Mandarin) would be advantageous What’s Offered Competitive base salary with performance-related bonus Attractive vehicle scheme Comprehensive health and life insurance Clear progression opportunities within a fast-evolving international business Next Step If this aligns with your experience, let me know and I’ll share further details on the organisation and next steps.

Port Technical Specialist – Vehicle Quality & Diagnostics £40,000 - £55,000 per annum + bonus Bristol Portbury Permanent, full-time Skills: Vehicle Diagnostics, PDI Inspection + more Full job description Location: Southampton (BCA) or Bristol Portbury (NVD) Salary: £40,000 – £55,000 + up to 15% bonus We’re supporting a growing automotive operation and are hiring two experienced technical specialists to support vehicle quality and readiness at UK port locations. This role sits at a key point in the supply chain, ensuring vehicles are inspected, compliant and ready for delivery. It combines hands-on diagnostics with onsite technical oversight and supplier coordination. What You’ll Be Doing Pre-delivery inspections and quality checks Diagnose and resolve electrical, mechanical and EV faults Support and guide onsite workshop teams Step in on complex repairs where needed Monitor repair progress and ensure timely vehicle release Record faults, track trends and support reporting Support high-voltage safety and battery management Working Pattern Based onsite at Southampton or Bristol Portbury. Typically 3–4 days onsite (technical + supervision) and 1–2 days office-based (reporting + admin). Flexibility required for peak demand. Essential Requirements Automotive background (Technician / Diagnostic / Workshop Controller) EV / hybrid systems experience High-voltage safety knowledge or certification Strong diagnostic and fault-finding ability Able to work independently and make decisions onsite Desirable OEM, dealer or port operations experience Experience guiding workshop teams Basic reporting / Excel skills Who This Suits Technicians looking to move beyond dealership roles, who enjoy hands-on problem solving, ownership, and a fast-paced environment. Additional Information 2 roles available (1 per site). Allocation based on commute. Final stage includes technical and HV safety assessment. Immediate start preferred. Apply today Submit your CV to explore this opportunity. Shortlisted candidates will be contacted with next steps.

Port Technical Specialist – Vehicle Quality & Diagnostics 01 June by Reed £40,000 - £55,000 per annum + bonus Bristol Portbury Permanent, full-time Skills: Vehicle Diagnostics, PDI Inspection + more Full job description Location: Southampton (BCA) or Bristol Portbury (NVD) Salary: £40,000 – £55,000 + up to 15% bonus We’re supporting a growing automotive operation and are hiring two experienced technical specialists to support vehicle quality and readiness at UK port locations. This role sits at a key point in the supply chain, ensuring vehicles are inspected, compliant and ready for delivery. It combines hands-on diagnostics with onsite technical oversight and supplier coordination. What You’ll Be Doing Pre-delivery inspections and quality checks Diagnose and resolve electrical, mechanical and EV faults Support and guide onsite workshop teams Step in on complex repairs where needed Monitor repair progress and ensure timely vehicle release Record faults, track trends and support reporting Support high-voltage safety and battery management Working Pattern Based onsite at Southampton or Bristol Portbury. Typically 3–4 days onsite (technical + supervision) and 1–2 days office-based (reporting + admin). Flexibility required for peak demand. Essential Requirements Automotive background (Technician / Diagnostic / Workshop Controller) EV / hybrid systems experience High-voltage safety knowledge or certification Strong diagnostic and fault-finding ability Able to work independently and make decisions onsite Desirable OEM, dealer or port operations experience Experience guiding workshop teams Basic reporting / Excel skills Who This Suits Technicians looking to move beyond dealership roles, who enjoy hands-on problem solving, ownership, and a fast-paced environment. Additional Information 2 roles available (1 per site). Allocation based on commute. Final stage includes technical and HV safety assessment. Immediate start preferred. Apply today Submit your CV to explore this opportunity. Shortlisted candidates will be contacted with next steps.

Location: Halifax, West Yorkshire Rate: £19.20 per hour (Umbrella) Contract: Full-time, 4-week temporary assignment We are currently working with a local authority in Halifax who are looking to bring in an experienced Vehicle Technician / MOT Tester on a short-term basis to support their workshop. The role You will be responsible for delivering high-quality planned maintenance and responsive repairs across a mixed fleet, including: HGVs Light commercial vehicles Cars Accessible buses Plant and equipment Duties will include: Carrying out repairs and maintenance to fleet vehicles and equipment Attending breakdowns and accidents as required Conducting MOT tests (Class IV, V & VII) and taxi compliance testing Taking enforcement action where vehicles fail compliance standards Delivering inspections both in the depot and on-site Working safely and efficiently at all times Requirements Must be a Nominated MOT Tester (Class IV, V & VII) City & Guilds Motor Vehicle Technician qualification or NVQ Level 2 (or equivalent) Experience working across a mixed vehicle fleet Ability to work independently and respond to urgent repairs/breakdowns What’s on offer Competitive hourly rate Immediate start Short-term contract with the potential for extension

National Account Manager Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced National Account Manager to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this National Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Account Manager Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Account Manager to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Key Account Manager Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Key Account Manager to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this Key Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Account Executive Competitive Salary Location: Coventry - Hybrid role Job Type: Permanent, Full-time – 37.5 hours per week (flexibility required) We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Account Executive to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner. This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence. Day-to-day of the role: Conduct monthly customer review meetings to assess performance against contracts. Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met. Foster a culture of cross-selling within our product base to our customers. Enhance relationship development within our customer base. Regularly review and manage the collection of recharges. Collaborate closely with internal stakeholders and customers to drive the technology roadmap. Undertake reviews to draw conclusions on queries and bad debt. Monitor compliance events and provide customer Management Information Packs. Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols. Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct. Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures. Participate in the development of tender responses if required. Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out. Required Skills & Qualifications: Previous experience within a customer management role is essential. Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management. Strong relationship management skills, including high levels of influencing and persuasion. Proven technical knowledge gained through experience or qualification. Excellent verbal and numerical skills, both written and oral. Experience of budgetary cost management. Strong communication skills, both verbal and written. Sound commercial awareness. Familiarity with Salesforce or other Customer Relationship Management tools. Proven ability to manage suppliers to agreed KPIs. Flexible attitude to working hours. Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3). Current clean driving license. To apply for this Account Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Parts Advisor Location: Brentwood Salary: £28,600 – £35,800.00 per annum Contract: Full-time, Permanent We are currently recruiting for a Parts Advisor on behalf of our client, a rapidly expanding business operating within the luxury sector. This is an excellent opportunity to join an employee-owned organisation that places strong emphasis on teamwork, quality, and long-term success. The successful candidate will play a key role within the parts and aftersales function, supporting customers, service teams, and workshops while contributing to sales growth and operational efficiency. The Role: As a Parts Advisor, your responsibilities will include: Processing parts orders, reservations, invoicing, and payments accurately and efficiently Responding to customer and aftersales enquiries in coordination with the service department Producing estimates and supporting sales targets through proactive account management and relationship building Delivering high-quality customer service via telephone, email, and face-to-face communication Assisting with parts stock control and liaising closely with workshops and service advisors Carrying out telesales activity, including cold calling, promoting offers, and maintaining customer relationships Attending automotive events, car shows, and client meetings as required About You: To be successful in this role, you will ideally have: Fluency in English and either German or Dutch Previous experience within the automotive industry, ideally within a premium or luxury environment A strong commercial mindset with the ability to contribute to sales growth and profitability Excellent communication and interpersonal skills with a customer-focused approach A professional attitude, demonstrating integrity, discretion, and attention to detail A solid technical understanding of motor vehicles and a commitment to ongoing learning Strong organisational skills and a confident, professional telephone manner A full, valid, and clean UK driving licence What’s On Offer: Additional annual leave Company pension scheme Profit-sharing scheme Health and wellbeing programme Employee discounts and discounted/free food On-site parking How to Apply: To apply for this Parts Advisor position, please submit your CV. For further information or an informal discussion, contact Sian Moseley-Moon on 01245 352332.