We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Account Executive to join their team. You will play a key part in managing a portfolio of customers, ensuring the delivery of excellent customer service in a profitable and contractually compliant manner.
This role is pivotal in developing customer relationships and working closely with the Customer Service Delivery Teams to achieve operational excellence.
Day-to-day of the role:
Conduct monthly customer review meetings to assess performance against contracts.
Manage Service Level Agreements in line with contracts, collaborating with the Operational Team to ensure they are met.
Foster a culture of cross-selling within our product base to our customers.
Enhance relationship development within our customer base.
Regularly review and manage the collection of recharges.
Collaborate closely with internal stakeholders and customers to drive the technology roadmap.
Undertake reviews to draw conclusions on queries and bad debt.
Monitor compliance events and provide customer Management Information Packs.
Ensure a clear customer experience through the pre-planning of appointments and attendance of planned customer meetings using correct protocols.
Regularly update Salesforce and ensure customer information, contractual information, and operating details are correct.
Work closely with the Technical Team to identify underperforming repairs, ensuring that action plans are implemented and manage the corrective measures.
Participate in the development of tender responses if required.
Manage any customer complaints ensuring responses are in line with agreed SLAs and analysis is carried out.
Required Skills & Qualifications:
Previous experience within a customer management role is essential.
Substantial knowledge of the commercial vehicle industry, particularly Contract Hire & Fleet Management.
Strong relationship management skills, including high levels of influencing and persuasion.
Proven technical knowledge gained through experience or qualification.
Excellent verbal and numerical skills, both written and oral.
Experience of budgetary cost management.
Strong communication skills, both verbal and written.
Sound commercial awareness.
Familiarity with Salesforce or other Customer Relationship Management tools.
Proven ability to manage suppliers to agreed KPIs.
Flexible attitude to working hours.
Fully competent in computer literacy (Office 365/Excel/Word/PowerPoint/M3).
Current clean driving license.
To apply for this Account Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.