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Course overview

The course examines essential negotiation concepts and provides practical tools to support sincere, effective negotiations. It focuses on preparing for and carrying out negotiations that achieve shared benefit. Participants explore how workplace negotiations arise naturally and how to manage them with confidence.

This course is suitable for:

  • Individuals new to negotiation

  • Anyone looking to develop core negotiation skills through interaction and training

  • People who find themselves negotiating informally in their role


The course duration is 1 day.

Participants will gain:

  • An understanding of what negotiation is — and what it isn’t

  • The ability to achieve win–win outcomes

  • A strategy for successful negotiation based on careful planning

  • Improved face‑to‑face communication and rapport‑building skills

  • Questioning techniques to establish trades and build flexibility

  • Tactics that ensure you trade rather than concede

  • The opportunity to practise new skills in a safe environment


The course covers:

Understanding negotiation context:

  • Defining required outcomes and setting clear objectives (“shopping list”)

  • Identifying priorities (core values) and preferences (peripheral tastes)

Communication skills:

  • Making a confident start using full communication capabilities

  • Active listening and mirroring techniques

  • Using the 3V’s of communication to maximise impact

Presenting your case:

  • Structuring your case to focus on organisational and individual benefits

  • Supporting flexibility and negotiating toward mutually agreeable outcomes

  • Using assertive behaviours to deal with disagreement


Can I customise this course?

Absolutely! We are able to tailor your course by adapted the standard materials, for example to include your own terminology, branding or work based examples. You can incorporate real life data and case studies to make the course more relevant and transferable, and benefit from a confidential environment where issues and specific challenges can be discussed in detail.

We are also able to design something just for you. Our bespoke offering aligns learning expertise to your specific organisational needs. This could be anything from adding to existing content to designing completely new experiences. Our partners have the capability and experience to deliver even the most challenging learning projects in-house. Robust systems, academic rigour and wide-ranging partnerships mean that you can rely on our providers to deliver a complete solution.

Please note that customisation of our courses is at an additional cost.

Why choose Reed Learning?

We aim to simplify employee learning without compromising on service. When you work with us, we’ll manage the training for you – all your employees have to do is show up! We will also provide you with downloadable course materials and resources you can use time and time again or create a ‘train-the-trainer’ course so your internal team can deliver our training in the future.

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Ready to train your team?


Either arrange a call or speak to one of our specialist learning advisers on 020 7932 2760 to discuss the options available to your business.

Contact us today