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Course overview

The course explores how communication works, why it can easily break down, and what people can do to improve it. Learners build practical skills that help them express themselves clearly, understand others’ needs, and create healthier, more constructive interactions at work. The aim is to help people communicate in ways that support strong teamwork and better performance.

This course is suitable for anyone who wants to improve how they communicate at work. It’s ideal for people in any role who need to collaborate, influence others, handle sensitive conversations, or strengthen relationships with colleagues and stakeholders.


Participants will gain:

  • A clear understanding of what effective communication looks like in a professional environment

  • Greater awareness of their personal communication style and how to use it to better effect

  • Stronger working relationships built through confident, respectful communication

  • Improved individual and team performance through clearer expectations and more supportive conversations

  • The opportunity to progress toward a recognised qualification if desired


The course covers:

  • Why communication matters and how it influences engagement and relationships

  • An introduction to Transactional Analysis as a framework for understanding interactions

  • How to choose the right communication channels for different messages

  • How to adapt your communication style to influence, motivate, and collaborate with others

  • Writing clear, effective professional messages

  • Running purposeful, engaging meetings and briefings

  • Understanding your professional network and how to strengthen key relationships

  • Presenting a persuasive argument using a structured model

  • Communication techniques that support motivation, delegation, and feedback

  • Delivering a short, structured impromptu presentation

  • Measuring the effectiveness of your communication

  • Building a personal communication strategy for future growth


Can I customise this course?

Absolutely! We are able to tailor your course by adapted the standard materials, for example to include your own terminology, branding or work based examples. You can incorporate real life data and case studies to make the course more relevant and transferable, and benefit from a confidential environment where issues and specific challenges can be discussed in detail.

We are also able to design something just for you. Our bespoke offering aligns learning expertise to your specific organisational needs. This could be anything from adding to existing content to designing completely new experiences. Our partners have the capability and experience to deliver even the most challenging learning projects in-house. Robust systems, academic rigour and wide-ranging partnerships mean that you can rely on our providers to deliver a complete solution.

Please note that customisation of our courses is at an additional cost.

Why choose Reed Learning?

We aim to simplify employee learning without compromising on service. When you work with us, we’ll manage the training for you – all your employees have to do is show up! We will also provide you with downloadable course materials and resources you can use time and time again or create a ‘train-the-trainer’ course so your internal team can deliver our training in the future.

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Ready to train your team?


Either arrange a call or speak to one of our specialist learning advisers on 020 7932 2760 to discuss the options available to your business.

Contact us today