Introduction to Management

What is this course about?

Managing others can be one of the most challenging aspects of work. This course provides a full overview of what an effective manager needs to know, with a focus on:

• Building strong working relationships

• Communicating clearly and confidently

• Motivating individuals and teams

• Giving feedback that drives positive change

• Addressing under‑performance constructively

Professional actors support the learning experience to bring scenarios to life in a safe, practical and highly engaging environment.

By the end, learners leave with a personalised action plan and a toolkit they can apply immediately back at work.

Who is it for?

This course is ideal for:

• New managers or supervisors who are directly responsible for others

• Professionals who have not received formal management training

• Experienced managers seeking a refresher on best practice

• Individuals wanting greater confidence in communication, leadership and people development

It is particularly valuable for anyone stepping into management for the first time or looking to strengthen their foundational skills.

How long is the course?

• 2 days

What will I get out of attending this course?

Participants will leave with:

• A clear understanding of the purpose and responsibilities of a manager

• Practical skills for influencing, motivating and supporting others

• Tools to avoid common management pitfalls

• Greater confidence in providing feedback and delegating effectively

• A structured toolkit to apply best‑practice management day‑to‑day

• A personal action plan to support long‑term development

What topics are covered on this course?

The purpose of a manager:

• Achieving results through others

• Avoiding common management pitfalls

• Balancing the multiple aspects of the management role

Leadership and management:

• Distinguishing between leadership and management

• Understanding how management style affects organisational climate

• Adapting style across the management continuum

• Practical decision‑making for effective leadership

• Management styles exercise with feedback

Effective delegation and gaining cooperation:

• Benefits and barriers to delegation

• A structured approach to delegating tasks

• Practical “live task” delegation exercise

• Building strong relationships across departments

Motivational techniques

• Understanding motivation and its impact on performance

• Exploring motivational theories

• Practical ideas, tools and techniques to increase motivation

Managing performance

• The importance of driving and maintaining performance

• Setting clear, measurable goals

• Delivering practical, constructive feedback

• Choosing the right intervention for different performance situations

We aim to simplify employee learning without compromising on service. When you work with us, we’ll manage the training for you – all your employees have to do is show up! We will also provide you with downloadable course materials and resources you can use time and time again or create a ‘train-the-trainer’ course so your internal team can deliver our training in the future.