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Unit details

  • Core unit
  • Level 3
  • 4 credits

What will you learn

You will develop insight into different approaches to customer focus using ethical principles to inform your approach to work. You will evaluate ethical values and contextualise them within your work, specifying the ways in which you conform to associated regulation and law. The importance of positive ways of working will be examined and you will use this to clarify problems and issues as well as contributing views and opinions in a respectful and inclusive manner. You will also discuss ways in which you recognise and accept your own mistakes and show empathy to others. Finally, you will examine the concept of reflective practice aimed at consolidating and improving your professional knowledge, skills and experience.

 This unit is suitable for persons who:

  • are studying, aspiring to, or embarking on, a career in people practice

  • are working in a people practice support role and wish to develop their knowledge and deliver immediate and short-term value for their organisation

  • wish to develop the specialist knowledge, skills and understanding required to be a people professional.

Learning outcomes

On completion of this module, learners will be able to:

  • Understand insightful approaches to supporting and maintaining ethics and professional practice.

  • Be able to promote respect and inclusive working underpinned by professional courage and a passion for learning.

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