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The Challenge

To provide the Royal Borough of Greenwich (RBG) with a robust end-to-end Managed Learning Service

Reed was tasked to provide a comprehensive programme of Managed Learning Services for the Royal Borough of Greenwich (RBG) a London-based council.

Providing all aspects of an end-to-end managed service provision meant seamlessly accepting the commissioning of training, facilitating training design, administering the course, and ensuring successful training delivery to delegates. Core requirements also included maintaining a robust supply chain, minimising the cost and providing value for money.

The Solution

Use our extensive training experience with public sector organisations

At Reed we work with a multitude of customers across a variety of industries to provide market leading, consistent, and robust Managed Learning Services. We also deliver products and services including qualifications, apprenticeships and consultancy.

Over the past 12 months we have delivered over 5,000 courses nationwide with over 20,000 delegates for public sector organisations. We pride ourselves on developing strong and lasting relationships, allowing our partnership to flourish through being both proactive and reactive, according to the needs of the customer.

Reed has extensive experience in commissioning and delivering Social Care training to a wide range of specialisms including nurses, doctors, healthcare assistants, and qualified social workers within the Reed health and care network and to external clients.

Delivering training to over 1000 candidates in 2022 alone, we blend our approach to training with a mixture of face-to-face learning, virtual classroom sessions and home-based e-learns. Together they form a synergy that tackles training in a holistic manner that allows us to put the service user at the heart of our approach.

Reed’s training has been designed to help participants provide world-class service to patients, other service users, and partner organisations. In this sector, high quality customer service is crucially important to improve the experience of service users and their relatives, many of whom are likely to be in stressful situations.

Reed’s programme delivers a mix of lively instruction, group activity and self- assessment, enabling participants to develop an insight into the importance of customer service as well as demonstrating how to improve their own performance.

The Results

A strong performance reflected in a high evaluation score

Our outstanding performance across the RBG Managed Learning Service was reflected in the headline stats from the past year.

Our overall delegation evaluation score came in at 5.7 out of 6, while our independent QA scores came in at 100%. Our 24-hour email response rate also clocked in at 99%.

In that time we also achieved all SLAs, while increasing our supplier base by 33% over the year, growing our course portfolio by 16%.

  • Delivered 5,000+ courses

  • Trained 20,000+ delegates

  • Evaluation score of 5.7/6