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Unit details

  • Core unit
  • Level 3
  • 5 credits

What will you learn

You will develop an understanding of the key external influences that impact on businesses and the context within which they operate, including discussing how and why organisations set goals. You will define workplace culture and how people’s behaviour shapes it. You will explain how organisations are whole systems and how your actions affect others. You will also discuss how people learn, adapt and develop in different ways. The concept of change is a key focus of this unit and you will explain how people professionals impact people in different ways and the importance of how focused project planning directs change in manageable ways.

This unit is suitable for persons who:

  • are studying, aspiring to, or embarking on, a career in people practice

  • are working in a people practice support role and wish to develop their knowledge and deliver immediate and short-term value for their organisation

  • wish to develop the specialist knowledge, skills and understanding required to be a people professional.

Learning outcomes

On completion of this module, learners will be able to:

  • Understand the business environment in which the people profession operates, including the key issues that affect it.

  • Understand how people’s behaviour in the workplace affects and shapes culture.

  • Understand the importance of effective management of change.


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Shelley M


11 Apr 2024

CIPD qualifications

Michaela did a fantastic job leading us through the day. It was my first live webinar, so before attending, I wasn't entirely sure what to expect.

Emily J


9 Apr 2024

CIPD qualifications

Amazing day, I always come off workshop buzzing with new methods and theories to take back to my organisation. Today was so interactive and Lorraine was great!

Heather F


9 Apr 2024

CIPD qualifications

The trainer was clear, knowledgeable and managed to include all participants in discussion

Saima P


9 Apr 2024

CIPD qualifications

Again another great course. I was a little worried of having a full day after two shorter days for the first unit. However, Lorraine kept me fully engaged throughout. She has lots of positive energy and made everything seem super easy! By using real life examples I felt like it all helped cement the information.

Hannah S


9 Apr 2024

CIPD qualifications

Sue was very knowledgeable. Her style is calm, welcoming and warm. It’s been a pleasure to meet her!

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